All Charter Payments are non-refundable. Charters can be rescheduled up to one calendar year if the below criteria are met:
Within 15 Days of Charter booked:
Customers can reschedule their charter for up to one calendar year.
Less Then 15 Days Prior to booking:
No rebooking and no refund.
Please arrive 15 minutes early. If you are a no show there will be no refund and no possibility to re-book your charter even if you call ahead to say you are running late. If you are running late captain will wait for your group, however please bear in mind end time of charter will still be the same.
TERMS AND CONDITIONS:
Length of time for each charter is flexible in nature due to tides, winds and other weather conditions. Every effort will be made to adhere to the schedule however, SailawayNY cannot be held responsible for charters that end earlier or later than scheduled. We require radio clearance to enter and exit all marinas. During our busy season we might encounter delays exiting and entering the marinas, this is beyond our control as we do not own the marinas. Yacht will dock back 5-10 minutes prior to the end your charter end time, to disembark guests and belongings.
If you have booked a group tour or private charter with more then six guests, if someone does not show up, that ticket price is not refunded. If you have made a deposit by credit card, and do not show up, the balance due will be automatically billed to your credit card.
Bedrooms on all are Yachts are strickly OFF LIMITS to our guests as per US Coast Guard regulations, as guests cannot be in an enclosed room down below other then a bathroom.
Every possible effort will be made to go sailing on your scheduled date and time. For safety reasons SailawayNY reserves the right to cancel any charter due to adverse weather conditions. Adverse conditions include but are not limited to: excessive winds (to be determined only by the Captain of the vessel), extreme lightning storms and other extreme weather warnings issued by The National Weather Service. If we decide to cancel the charter, you may reschedule any time within a year from the original booking. If a charter is to be cancelled it is at the sole discretion of the Captain of your Yacht, he/she will notify you by 11AM on the day of your charter. Guests cannot cancel or reschedule a charter if they are unhappy about the weather conditons on their scheduled charter date and time, no refund will be issued if guests do not show up for scheduled charter regardless of weather conditons, unless cancelled by captain.
SailawayNY cannot be responsible for last minute mechanical failures. Our Vessel is maintained to very high standards but it is a mechanical object and mechanics can fail at the last minute.
Cancelled charters to due to adverse weather conditions or mechanical failure will receive an email voucher valid for one calendar year. No refunds will be issued.
Please note that sailing will occur during the following conditions: Rain, Thunderstorms, windy days, cloudy skies, cold or hot temperatures and humid conditions.
Passengers under the age of 12 must be accompanied by a parent or guardian and are required to wear a life jacket.
SailawayNY has a zero tolerance for illegal drug usage or possession. The Captain of the vessel is required to immediately notify the Coast Guard if drugs or paraphernalia are discovered on board. Possession of a Medical Marijuana card does not allow it’s possession or use on board, nor does it mitigate the Captain’s responsibility to alert the Coast Guard. Any damage to our yachts will be billed on your credit card. Smoking or open flame is not allowed on any of our yachts as per US Coast Guard regulations. Captain has complete authority on your chartered yacht, if he/she is not obeyed, he/she has the right to cancel your charter early with no refund issued.